Privacy policy

PRIVACY POLICY

Last updated: April 28, 2026

LUMENS High Performance Lighting operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LUMENS High Performance Lighting is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, company name (if applicable), address, billing address, shipping address, phone number, and email address
  • Financial information including payment details and transaction confirmations
  • Account information including username, password, preferences and settings
  • Transaction information including items viewed, added to cart, or purchased
  • Communications with us including customer support inquiries
  • Device information including IP address, browser, and network data
  • Usage information including how you interact with the Services

Personal Information Sources

We may collect personal information:

  • Directly from you
  • Automatically through cookies and similar technologies
  • From service providers acting on our behalf
  • From partners or third parties

How We Use Your Personal Information

We may use your personal information to:

Provide, Tailor, and Improve the Services
Process orders, manage accounts, arrange shipping, handle returns, and improve user experience.

Marketing and Advertising
Send communications and display relevant advertising based on your interactions.

In addition, we may share limited personal information such as name, email address, phone number, and order details with third-party advertising partners, including Google Ads, to measure and improve advertising performance.

This may include conversion tracking, remarketing, and enhanced conversion measurement. Information shared for these purposes is transmitted securely and may be hashed or anonymized where applicable.

Dealer and Distributor Account Management
For dealers and distributors, we may use personal and company information to verify accounts, manage wholesale relationships, provide account-specific pricing, and support ongoing business operations.

Security and Fraud Prevention
Protect accounts, transactions, and systems.

Communicating with You
Provide support and service-related communications.

Legal Reasons
Comply with legal obligations and enforce policies.

How We Disclose Personal Information

We may disclose personal information:

  • With Shopify, vendors, and service providers
  • With marketing and advertising partners
  • When required by law
  • As part of business operations such as mergers or restructuring

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Shopify may process data using enhanced features that combine interactions across merchants to improve performance and personalization. You can learn more by visiting Shopify’s Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain sessions and cart functionality
  • Analyze site usage
  • Support marketing and advertising

We and our partners may use these technologies, including those provided by Google, to personalize advertising and measure its effectiveness.

You can manage cookie preferences through your browser or through any consent tools provided on our website.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked from our Services.

Children's Data

The Services are not intended for individuals under the age of majority.

Security and Retention of Your Information

We implement reasonable safeguards to protect personal information. Data is retained only as long as necessary to fulfill its intended purposes and legal obligations.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of data
  • Data portability
  • Opt-out of targeted advertising

You may exercise these rights by contacting us.

International Transfers

Your information may be processed outside your country, including in jurisdictions with different data protection laws.

Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised date.

Contact

If you have questions or requests regarding your personal information, contact:

Email: sales@lumenshpl.com

Mailing Address:
LUMENS High Performance Lighting
307-132 Commerce Park Dr
Barrie, Ontario, Canada L4N 0Z7