Product Warranty

Warranty Period

The applicable warranty period is as stated on the product page or accompanying product documentation. Products for which no warranty period is stated are not covered by a LUMENS HPL product warranty.

Unless otherwise stated, the warranty period begins on the original date of purchase.

Proof of Purchase

Valid proof of purchase from LUMENSHPL.com is required for warranty consideration. LUMENS HPL may request the original order number, receipt or other information reasonably required to verify the purchase and warranty eligibility.

Warranty Coverage

Warranty coverage applies to defects in the product that arise under normal use during the applicable warranty period.

Warranty coverage does not include physical damage, normal wear, cosmetic deterioration or damage or failure resulting from external causes.

Exclusions

Warranty coverage does not apply to damage, failure or malfunction resulting from circumstances including, but not limited to:

• Accident, abuse, misuse or neglect
• Improper installation or removal
• Modification, alteration or unauthorized repair
• Use of the product for a purpose for which it was not intended
• Incorrect wiring, connections or installation
• Vehicle or electrical system faults
• Improper or irregular voltage or other external electrical conditions
• Damage caused by other components, equipment or external conditions
• Physical damage occurring after delivery

LUMENS HPL may request photographs, video, product identification, installation information, return of the product or other information reasonably necessary to evaluate warranty eligibility.

Warranty Resolution

If a product is determined by LUMENS HPL to qualify for warranty coverage, LUMENS HPL will determine an appropriate resolution based on the product, nature of the issue, availability and other relevant circumstances.

At its discretion, LUMENS HPL may repair the affected product, replace the affected product or component, provide a comparable replacement product, or provide another reasonable resolution.

Replacement of a product does not extend or restart the original warranty period unless otherwise stated by LUMENS HPL.

Discontinued or Unavailable Products

If an identical replacement product is discontinued or otherwise unavailable, LUMENS HPL may, at its discretion, provide a comparable replacement or another reasonable resolution.

Replacement products may differ in appearance, design or specifications from the original product.

Costs Not Covered

Unless expressly agreed to by LUMENS HPL, warranty coverage does not include labour, installation, removal, diagnostic charges, shipping costs or other expenses associated with the removal, diagnosis, return, replacement or installation of a product.

LUMENS HPL is not responsible for vehicle downtime, towing, rental vehicles or other incidental expenses associated with a warranty claim.

Additional Damage and Limitations

To the extent permitted by applicable law, LUMENS HPL and HIDCOR Industries Ltd. are not responsible for indirect, incidental, special or consequential damages arising from the installation, use, failure or removal of a product, including damage to or costs associated with other components such as lamp housings, wiring, connectors, harnesses, relays or vehicle components.

Nothing in this warranty is intended to exclude or limit any rights or remedies that cannot be excluded or limited under applicable law.

Warranty Eligibility and Verification

Warranty coverage is subject to verification by LUMENS HPL. Products should not be returned for warranty consideration unless requested by LUMENS HPL.

LUMENS HPL reserves the right to deny warranty coverage where the information provided cannot reasonably establish warranty eligibility or where a claim involves altered or falsified documentation, product substitution, misrepresentation or other fraudulent activity.